“The new ERP system is already bringing in much greater levels of visibility and stock control, which has improved our procurement operation. For our customers, it will enhance our service levels and overall satisfaction with more accurate and timely billing”

Hazel Barton – Fiddes Payne, Financial Controller

Customer Profile

Fiddes Payne partners with some of the world’s leading producers and manufacturers of savory foods and home baking products, including Jamie Oliver, Disney and Cake Angels, to supply customers throughout the UK.

The Mission

Disparate systems meant that data was handled inefficiently, leading to gaps in customer service and inaccurate billing. These inefficiencies also resulted in high levels of stock, dramatically increasing Fiddes Payne’s overheads.

The Solution

Fiddes Payne converted to K3 Syspro’s ERP system in 2009 to increase stock traceability, reduce stockholding levels, enhance customer service and introduce more accurate billing. The solution connected manufacturing, distribution, and finance into one integrated system.

The Outcome

Today, Fiddes Payne is a loyal, long-term K3 Syspro customer which continues to thrive under its continuously evolving ERP solution. SYSPRO is fully integrated into the company’s daily operations and managed by the in-house IT department with ongoing support from K3