Benchmade Knife Company sharpens operations, cuts year-end processing time by 75% with SYSPRO ERP
Oregon-based Benchmade Knife Company has been making premium quality knives since 1987,earning a loyal customer following drawn to their high-end materials and utility.
Their Challenge
Faced with outdated software that was causing inefficiencies and errors in inventory tracking, resulting in stockouts and lost sales, as well as difficulties in managing production schedules and tracking orders, Benchmade initiated its search for ERP software.
After assessing multiple systems that seemed promising on paper but ultimately fell short of delivering the expected functionality, Benchmade came across SYSPRO. Following extensive discovery, Benchmade concluded that it was the ideal solution for their needs.
“You would be surprised at the level of complexity it takes to make a knife, and to create all the different models needed,” said Kristine Gittins, Executive Vice President, Benchmade Knife Company. “That’s where SYSPRO has really helped us.”
SYSPRO Solution
Empire Nuts upgraded from SYSPRO 7 to SYSPRO 8 in October 2021, taking the opportunity to integrate all its processes, from warehouse production to creating bills of material and inventory, into this single solution.
SYSPRO provided Benchmade with a modern ERP system that allowed them to better manage their inventory, production, and order tracking. The new system improved efficiency, reduced errors, and allowed Benchmade to better forecast demand and plan production schedules. Additionally, SYSPRO has enabled the manufacturer to successfully connect its systems through e.Net integration, providing real-time job processing on the production floor.Benchmade also adopted the SYSPRO Point of Sale (POS) system for their retail outlet, allowing them to fulfill orders, gain visibility into customer orders, and accept cash and credit cards. The system provided security features and streamlined customer service, both in the retail outlet and at trade shows.
Overall, the adoption of SYSPRO ERP and POS solutions helped Benchmade streamline operations, improve customer service, and accommodate rapid
growth.
“[SYSPRO] has been transformative to this company. We found that the functionality inside SYSPRO could address almost all our pain points,”
– Gittins.
